### **Return & Refund Policy – Toolrings**
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!
**Toolrings** will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
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### **Return Policy:**
* The product is not broken and there are no visible signs of damage or wear
* All original packaging is intact
* Item is not engraved or customized
* Any sign of damage will compromise the guarantee
* Item(s) cannot be returned or exchanged after 30 days of purchase
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments), sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges, please contact **[support@toolrings.com](mailto:support@toolrings.com)** and provide your order number and reason for return or exchange. Our team will handle your request based on the rules stated in this page.
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### **Exchanges**
Please contact **[support@toolrings.com](mailto:support@toolrings.com)** with your order number and the reason for the exchange request.
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### **Return Shipping**
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over \$75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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### **Refunds**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, as well as the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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### **Late or Missing Refunds**
There is often some processing time between financial institutions before a refund is posted (between 2–3 days is normal). If you still have not received your refund after this time-frame, please send us an email at **[support@toolrings.com](mailto:support@toolrings.com)** and allow us the opportunity to investigate further.
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### **Warranty**
Our lifetime warranty on all products ensures that if the item arrives damaged, broken, or of poor quality, a new replacement will be sent out to you at no additional cost.
Please note that under the terms of this warranty, **refunds are not available** for items that are broken, lost, or otherwise affected in a way that falls under the warranty coverage. The purpose of this warranty is to provide a **replacement** for such items, ensuring your satisfaction and confidence in the quality of your purchase without incurring extra expenses.
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### **Gifts**
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
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### **Damaged Items**
If you receive a damaged or defective item, please email **[support@toolrings.com](mailto:support@toolrings.com)** within **48 hours** of delivery.
If you do not report the damage within this 48-hour window, we may not be able to honor your claim. We utilize the **timestamp information** from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
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### **Feedback**
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at **[support@toolrings.com](mailto:support@toolrings.com)** to let us know how we are doing. We take your feedback seriously and are always striving to improve.
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