### **Shipping Policy – Toolrings**
**Toolrings** partners with major international shipping companies like **FedEx, SF Express, DHL, UPS, and EMS**, who work with local couriers – allowing us to ship direct to your door and proudly offer **flat-rate worldwide shipping**.
You will be charged when your order is placed, and all payments are subject to verification and approval before shipping. This process may take several days. To help fight credit card fraud, **orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled**.
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### **Shipping Process**
We require **2–5 working days on average** to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department, **we are unable to make any changes** (including address changes). We will only ship to the **address provided at checkout**.
We only ship during **business days** and do **not** ship on **Saturdays, Sundays, or holidays**. Once your order has shipped, you will receive a **Shipping Confirmation email**.
For orders with multiple items, products may be shipped separately and received on different dates due to the **difference in manufacturing partners’ locations**.
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### **Tracking**
All orders are processed with **tracking numbers**. You will receive an email with the tracking number once your order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for tracking information to update. If your order was placed more than 5 business days ago and there is still no tracking update, please **contact us**.
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### **Estimated Delivery Times**
| Location | Estimated Shipping Time |
| -------------------------------------- | ----------------------- |
| United States | 6–12 business days |
| Canada, Europe | 10–14 business days |
| Australia, New Zealand | 10–21 business days |
| Mexico, Central America, South America | 15–30 business days |
> **Note**: The days listed above are only estimates in **business/working days** and **do not include our 2–5 day processing time**.
While we will do all that we can to ensure your order is delivered on time, **Toolrings cannot be held responsible for conditions beyond our control** such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. These interruptions can cause delays beyond our original delivery estimates.
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### **Duties, Taxes, and Other Fees**
International shipments may be subject to **import taxes, duties, and/or customs clearance fees**, which are levied once a shipment reaches the recipient's country. These fees are the **sole responsibility of the recipient**.
**Toolrings** has no control over these charges, nor can Toolrings predict what they may be. If a shipment is **refused and returned**, you will be responsible for any **import taxes and return shipping costs incurred**.
Customs policies vary widely by country. If you have questions, we recommend contacting your **local customs office** for more information.
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### **Lost/Stolen/Damaged Packages**
**Toolrings** is **not responsible** for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please **report it and/or file a claim with your shipping carrier**.
> We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. We may not be able to honor your claim if it is not reported.
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### **Wrong Address Disclaimer**
It is the **responsibility of the buyer** to ensure the shipping address entered is correct before submitting an order. We start working on your order immediately, so **we are unable to make any changes to an order after it has been placed**.
If the order has already been processed through our shipping department, **we cannot retrieve it for an address change**.
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